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Stuart McRae, Sheridan city administrator, presents at a Sheridan City Council meeting Monday, June 15, 2020.

In 1999, The Gallup Organization released the results of a study of more than 80,000 employees aimed at discovering the factors that create a quality workplace. A “quality workplace” was defined as those in which four critical outcomes — employee retention, customer satisfaction, productivity and profitability — all ranked high.

According to Gallup, the 12 key dimensions of a great workplace include employees:

■ knowing what’s expected.

■ having the materials and equipment to do the job well.

■ having the opportunity to do what they do best.

■ receiving recognition or praise.

■ knowing their supervisor cares about them.

■ having someone who encourages their development.

■ feeling like their opinions seem to count.

■ feeling their company’s mission or purpose is important.

■ maintaining a commitment to doing quality work.

■ having a best friend at work.

■ having somebody talk to them regularly about their progress.

■ having opportunities to learn and grow.

Source: Gallup Business Journal, March 1999

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